I purchased many parts from them in the past 15 years.   They used to ship within one day of receiving your order, now it takes a few days.  They no longer have a customer service phone line.  They don't have any phone contact options.   I bought a rebuilt part from them with a core charge.  The part (power steering control valve) was installed and seemed to be working so I sent my core in and got the refund.  Today I went on their website to get a warranty replacement and I have no idea what the status of my order is.   I am concerned because I read a few posts on Facebook and people seem to have a lot of issues dealing with them in the last year or two

Has anyone dealt with RA recently?  It seems they have "changed".