Lou (9/20/2016)
I haven't had a dealer work on any of my cars in over 25 years, I prefer local garages where I dealing with the owner. Better labor rate, better work.
Yes, dealer service is pricey. I have always justified the added expense for various reasons (though those circumstances ARE becoming less relevant):
1. Ultra complex & brand-unique systems (even though many modern/professional shops now have ready access to most technical manuals & specialized tools, being experienced with working on your specific (low volume) vehicle model, and having a large stock of OEM parts readily at hand counts for something).
2. Longer OEM warranty periods (thus no red tape or hoops to jump through if expensive repairs are required).
3. Loaner car (most dealers will reserve you a car if repair/service is extensive, or at the very least drop-off/pick-up at a local mall for minor work).
Back in the day, I always had an excellent long term personal relationship with my dealer service manager. But, those days are gone. The auto business has become so cut-throat that any service writer/manager that doesn't sell (hustle/screw the customer) soon finds himself replaced by a younger (lower paid) substitute, and since dealerships are frequently being bought out, the first thing the new owners usually do is cut any 'fat' (translation: higher paid/experienced personel) from the payroll.
6 VOLTS/POS. GRD. NW INDIANA