USAtoAUS.com is operated in the US by Lawrence Ryan. I was unfortunate to contract this company to ship my 64 TBird to Australia.
Despite all their online assurances of a great delivery system, Quarantine preparation, and insurance, none of this helped me when my car arrived damaged.
They did not provide any insurance policy details and I could not make a claim, they refused to tell me where the car was when it arrived until I paid "an additional fee for another quarantine cleaning and inspection" and refused to provide me with the work order from AQIS (Quarantine).
My car was not dripping in oil or covered in mud when it left the US, but was in showroom condition including the engine bay and underneath as it had been restored not long ago.

In regards to the damage, it appeared that they removed the rear wheel skirts before transporting the car and then something similar in weight to a forklift had driven over them. I subsequently found then squashed in the trunk. There was also about a foot of paint scuffed off the R/H lower sill, possibly from their racking system. The closest I got to compensation was that Lawrence Ryan offered me a pair of rusty 66 wheel skirts that he would ship out "in the next container". This offer did not include any prep or painting of the skirts of sill and I would have to wait for 4 months until the container arrived!
I refused this "deal" and I never heard back from him again despite contacting him by email on multiple occasions.

I finished up taking legal action through the consumer court in Queensland Aus and was awarded $2,109.00 in compensation but he has not paid a cent so far and still not communicated.
While he is in breach of the law in Australia, he is operating in the USA and I cannot summons him to appear in Court here or arrange to seize any of his property as his Australian operation is run from the Brisbane manager's home, Philip Newell, which is not owned by Lawrence Ryan.

If you know anyone that is considering importing a any car to Australia, tell them to use USAtoAUS at their own peril.
He also owns Aussie Car Imports and is involved in Australian Ford Imports, and Indira Newell, the wife of his Brisbane manager, who also works in the business and is a US citizen, is a principal in Aussie Ford Parts. They also operate out of Battleground WA from a property owned by the Newells.

These 3 people are intertwined together in a group of companies but do not believe they have to abide by any consumer laws.