While I was in the US last year I bought a soft top roof from Larry's Thunderbird and Mustang Parts. It took a couple of months to get here and I finally got around to installing it just after Christmas.

You can probably imagine the horrible sinking feeling I had when I realised that the window, zipper and lower back section had been put in crooked. This roof has cost me around $4000 by the time I picked it up from Larry's and transported it to Australia, so I was quite upset about this.

I got in contact with Larry's Thunderbird and Mustang Parts and said that I should be sent another roof. They replied back saying that the supplier (Prestige Thunderbirds) are willing to send a new rear section which includes the window and zipper and replacement trims as well as pay to have it changed over. I told them that they need to brace themselves for the cost of having things done here.

So I've had to do the ringing around and driving around to try and get quotes as well as using my fuel to show people the car, and that is around $5.50 a gallon I'm paying over here.
The big problem is even finding someone capable of doing it wright, not many people can do a convertible top here.

Initial estimates were $1000 or more, and the response was "that is ridiculous and the supplier says it is only 2 hours work at the most".
 
I pointed out to them that no one has jigs for this so it needs to be done on the car and if the manufacturer had taken a little more time in the first place to put it on straight instead of a shameful piece of workmanship being allowed to leave the factory then we wouldn't be having to deal with it now.

I eventually found someone that works from home and they said $800 + tax and that is the best I have got, so I forwarded the quote a week ago but have not had a reply yet. 

I initially estimated at least double the time they were saying, but it was then pointed out to me by the person that did the cheapest quote that they would have almost certainly stapled the zipper section onto the frame before the main roof section was put over the top so the whole roof needs to be unpicked and peeled back to get to those staples. So to do it wright is probably a lot more than double the time that the manufacturer is claiming and makes their 2 hours a joke.

I sent a message tonight to ask what is happening so I will keep you posted.